Time SS was founded on a straightforward observation: businesses were losing valuable opportunities not because demand was missing, but because follow-up was inconsistent, delayed, or stopped too soon. This is a practical response to that problem.
Time SS is led by Felipe Silva, whose background spans business ownership, operations, logistics, customer service, systems, and process-driven roles across Australia.
Through that experience — running a service business for over a decade and working across some of Australia's most demanding operational environments including resources, engineering, logistics, and supply chain — one issue kept appearing consistently: valuable opportunities were often lost not because demand was missing, but because follow-up was inconsistent, delayed, or stopped too soon.
That practical insight shaped the current direction of Time SS — helping businesses make better use of their existing lead database through structured follow-up, clearer workflows, and appointment-booking systems designed to support real sales processes.
The focus is simple: create a more reliable way for businesses to reconnect with dormant enquiries, qualify genuine interest, and turn missed opportunities into productive conversations.
"I kept seeing good businesses leave real value sitting in their CRM. The leads were there. The interest had been there. What was missing was a consistent, structured process to go back and find it."
— Felipe Silva, Founder, Time SSTime SS is designed for businesses that already have lead flow and a sales process in place, but want a better way to reconnect with dormant enquiries through thoughtful, consent-aware SMS and WhatsApp follow-up.
Before Time SS, Felipe built a career across several demanding industries — accumulating practical experience that has very little to do with marketing, and everything to do with why this service works the way it does.
Over the course of his career, Felipe has worked across business ownership, field engineering, site supervision, geophysics operations, international logistics, supply chain coordination, customer service, and warehouse management. His roles have taken him across Western Australia — including extended periods working on FIFO rosters in remote Pilbara operations — as well as coordinating logistics internationally across Asia and the Pacific. He has worked with and alongside some of Australia's largest resource and infrastructure organisations, including Fortescue, BHP, Rio Tinto, Newmont, Orica, Epiroc and Weatherford, as well as high-profile clients such as the Australian Federal Police, Water Corporation and Newcrest Mining when providing services via Fleetwood Corporation.
Alongside that career, Felipe founded and ran a service business for over a decade — managing everything from compliance and financial accounts to recruitment, scheduling, and customer delivery. It was there, operating a real business day to day, that the follow-up problem became unavoidable. Leads were coming in. Work was getting done. But enquiries that deserved attention were consistently slipping through — not because the business was failing, but because consistent follow-up is genuinely hard to maintain when you are also trying to run operations.
Leading field teams in high-pressure environments, daily production reporting, equipment calibration and quality control, OHS compliance, change management, and remote logistics coordination.
International freight coordination, import and export documentation, customs compliance, stakeholder liaison with freight forwarders and shipping lines, warehouse management, and KPI tracking.
End-to-end business operations including pricing strategy, recruitment, onboarding, WHS compliance, financial management, accounts, BAS, superannuation, scheduling, and client relationship management.
Implementing operational systems, writing and reviewing procedures, data quality control, geophysical data acquisition and processing, and transitioning business systems to improve efficiency.
Managing client relationships, coordinating across internal teams and external contractors, communicating with procurement, safety, and operational representatives in large corporate environments.
WHS legislation adherence, JHA and JSA preparation, site orientations, safety toolbox facilitation, incident investigation, drill compliance inspections, and audit-ready record keeping.
Time SS grew out of a simple observation made while running a service business: the leads were there, the interest had been there, but consistent follow-up was the piece that kept breaking down. Not through lack of effort — but because follow-up is genuinely hard to systematise when you are also running everything else.
That experience — combined with years of working inside structured, process-driven operational environments — shaped a practical approach to the problem: structured outreach, clear qualification, and clean handover. No hype. No broad promises. Just a better way to reconnect with enquiries that deserved a second chance.
Scope, exclusions, and commercial terms agreed in writing before any outreach begins.
We measure success by qualified leads handed over — not messages sent.
Opt-out at every step. Data handled confidentially. AU Spam Act compliant.
We will tell you directly if this model is not right for your business.
Regular reporting on outreach, responses, opt-outs, and handovers. No black box.
Commission-based structure means we only do well when your business does well.
Lead reactivation is fundamentally an operations problem — not a marketing problem. It requires structured processes, consistent execution, and clear handover rules. That is exactly the kind of environment Felipe has worked in throughout his career. Time SS is built the way operations should be built: defined scope, measurable outcomes, and no ambiguity about what success looks like.
Book a 15-minute strategy call to discuss your lead database and whether Time SS is the right fit — or request a free dormant lead review. No obligation. Honest assessment.